![]() ![]() ![]() The Shifts Plugin for Microsoft 365 Copilot is “coming soon, ” a Microsoft spokesperson said. The Dynamics 365 Copilot in Field Service is available now in public preview via Outlook, with access via Teams “coming soon.” Both are included in the Dynamics 365 Field Service license without additional cost. With access to data from the Shifts app, as well as Teams chat history, SharePoint, emails and other user and company data, the Copilot can provide insights on employee shift availability, for instance, or draft an email to request a staff member cover a shift. Microsoft PC Manager is a brand-new PC health utility app from Microsoft Corporation, which enables users of all knowledge levels an easy way to keep their PC in top shape, with a streamlined way to keep antivirus, storage, process, and startup operations of their PC working fast, reliable and optimized. It’s designed to enable frontline managers to interact with the Copilot chatbot in natural language. Microsoft also announced that its Shifts schedule management app will be integrated with the Microsoft 365 Copilot as a plugin. The Copilot AI features should benefit productivity by “cutting down response time,” and boost engagement by “eliminating friction” while also making employees feel that their work is valued, said Milanesi. ![]() “Integrating more frontline workers with the rest of the organization can only be beneficial to the workers, the customers and, ultimately, the business,” said Carolina Milanesi, president and principal analyst at Creative Strategies. Users will also be able to interact with the Field Service Copilot in Microsoft’s Teams collaboration application. Other upcoming features - available later in the fall, Microsoft said - include the ability for Copilot to provide scheduling recommendations based on “travel time, availability, skillset,” and more, Cheng said. Once saved, these work orders automatically sync to Microsoft Dynamics 365 Field Service,” said Cheng. “Copilot pre-populates relevant data, including summaries of customer escalations, into draft work orders for managers to review in their flow of work. Here’s how to install and set up Microsoft PC Manager on your Windows 11. This means automating aspects of work order creation from within Outlook. PC Manager is an app that lets you perform 1-click system maintenance along with a bunch of useful features. Currently in preview, the Copilot for Dynamics 365 Field Service, should save frontline managers time when creating work orders, Microsoft’s Lili Cheng, corporate vice president for business applications and platform, said in a blog post. Desktop Window Manager is the compositing window manager in Microsoft Windows since Windows Vista that enables the use of hardware acceleration to render. ![]()
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